Frequently Asked Questions
Design & Layout
How do I get a quote?
Send us a message or email and we will usually respond within 24 hours.
How do I get a sample?
1) For stock samples, we can send you several free samples for your test, you pay for the shipping cost.
2) For customized samples, we will charge a reasonable production cost, which can be directly deducted from the payment for the bulk order once it is confirmed.
How do you ensure the quality of your RFID products?
We implement rigorous quality control processes, including testing at various stages ofproduction, to ensure that all our RFID products meet international standards andcustomer specifications.
What kind of customization options do you offer for RFID products?
We offer a wide range of customization options, including logo imprinting, unique chipprogramming, and design modifications to suit your specific branding and functionalityneeds.
What are the specifications of your standard RFID products?
Our standard RFID products come in various frequencies (LF, HF, UHF) and can becustomized in terms of size, shape, and material to fit your application requirements.
How do I know if your RFID products will work with my existing system?
Our RFID products are designed to be compatible with a wide range of systems. We canprovide technical specifications and assistance to ensure compatibility with your existinginfrastructure.
Could you send me all your catalogue with price list?
Yes, we can send you our catalogue with price list, but not all models, since there are too many models here.
What's lead time for bulk order?
The model in stock, it takes around 1 weeks We will try to deliver it with the promise of quality guarantee as soon as possible.
Ordering & Payment
What payment methods do you accept?
We accept Visa, T/T , Western Union, and PayPal. For long-term cooperation clients, we also accept a 30% deposit in advance.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Shipping & Delivery
Where do you ship?
We have long-term cooperation with reliable freight forwarders who offer very reasonable rates, covering worldwide delivery to all countries. For specific shipping methods and costs, please contact me for a quote.
How long does shipping take?
Standard shipping takes 7–10 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
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